Privacy Policy

1. Who We Are

WebXpress ("WebXpress," "we," "us," or "our") provides AI automation, CRM, and website services to businesses. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our chat and booking tools, or become a client.

This policy is governed by the laws of the United States. By using our site or services, you agree to the practices described here.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details submitted through forms, the chat widget, or booking pages (name, email address, phone number, business name, website)
• Messages and inquiries you send us, including through our AI chat assistant
• Billing and payment information when you subscribe to a paid plan (processed by our payment provider, not stored directly by us)
• Information you provide when applying to our affiliate program

We also automatically collect certain technical information when you visit our site, such as IP address, browser type, device information, and pages viewed, through the analytics and advertising tools described below.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested demos or consultations
• Deliver, maintain, and improve our AI Workforce services
• Send appointment confirmations, service updates, and account communications
• Send marketing and promotional messages where you've consented to receive them
• Process payments and manage billing for active subscriptions
• Track and pay affiliate commissions
• Analyze site usage to improve our website and advertising performance

4. Third-Party Services We Use

We rely on trusted third-party providers to operate our business. These providers process certain information on our behalf, subject to their own privacy policies:

• GoHighLevel — CRM, form submissions, appointment booking, and SMS/email communication
• Stripe — payment processing for subscriptions and one-time purchases
• Twilio — call handling and SMS delivery infrastructure for our Voice AI and Conversation AI services
• Google Analytics / Google Ads — website analytics and ad performance tracking
• Meta Pixel — advertising performance tracking on Facebook and Instagram

We do not sell your personal information to third parties.

5. Cookies & Tracking

Our website uses cookies and similar technologies, through the tools listed above, to remember your preferences, understand how visitors use our site, and measure the effectiveness of our advertising. You can control cookies through your browser settings; disabling cookies may affect site functionality.

6. SMS & Email Communications

By submitting your phone number or email through our forms, chat widget, or booking pages, you may consent to receive transactional and/or marketing messages from WebXpress. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS at any time, or use the unsubscribe link in any marketing email. Consent to receive marketing messages is not a condition of purchasing our services.

7. Data Retention & Security

We retain your information for as long as needed to provide our services, comply with legal obligations, and resolve disputes. We use commercially reasonable technical and organizational safeguards to protect your information, but no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for business use by adults. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site or services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected].